Please feel free to e-mail us with any questions that are not covered below at firstname.lastname@example.org. Check back regularly as we will update this page with any answers to questions not addressed below.
Q. How much does it cost for Pulse Packages to receive my package?
A. Standard pricing is US$2.50 per package; Volume pricing as low as US$2.00 per package. Pre-purchase package credits (PC’s) to save time upon pick up See Pricing/Buy Credits Tab for purchasing options; OR pay cash in store if you prefer.
Q. Do you offer volume discounts?
A. Yes, a credit will cost $2.00 if you purchase 50 credits and $2.25 if you purchase 25 credits.
Q. Do you charge an annual fee?
A. No we do not.
Q. I see you are closed on Mondays, how will this affect receiving packages?
A. Our sister company within our building is open on Mondays. All packages will be received as usual on Mondays and be safe & secure until you pick up.
Q. What is a Package Credit (PC)?
A. One package credit pays your fee for one package received by Pulse Packages on your behalf.
Q. Do PC’s expire?
A. No, they will never expire.
Q. Can I pay for my package in Canadian dollars?
A. Yes, we are happy to accept Canadian or US currency, whichever is more convenient for you. Currency exchange fees may apply.
Q. What currency exchange rate will you give me if I pay in Canadian dollars?
A. Currently, our price is CDN$3.50 or US$2.50.
Q. What is a PMB number?
A. Personal Mail Box. Each package must have your PMB number on it or it may not be delivered to us.
Q. What is the 1583 form all about?
A. This is required by the U.S. Postal Service giving us permission to accept packages on your behalf.
Q. Can I ship a package to you before I have completed my 1583 form?
A. Yes. You will need to submit your form to us when picking up your package.
Q. How do I avoid credit card company expensive foreign transaction fees and inflated currency conversion rates?
A. On our Package Payment Tab, choose to pay in Canadian currency with a Canadian credit card and in US currency with a US credit card.
Q. How do I adjust my account information after I have signed up?
A. E-mail us with the changes and we will update your account.
Q. Can I drop off a parcel to Pulse Packages for you to check in under my account & pick it up at a later date?
A. Sorry, we do not offer this service. Packages can only be received by Approved Carriers such as UPS, Fedex, DHL & USPS.
Q. What is the heaviest package you can accept?
A. 100 lbs.
Q. What if we ship a package to you that is over 100 lbs.?
A. We will accept the package if we can handle it. There will be a one credit ($2.00-$2.50 depending on volume purchased) “heavyweight” surcharge per 10lbs. above 100 lbs. per package. If we cannot handle it, it will be diverted to Edge Logistics. Any packages sent to Edge will be handled by Edge and fall within their operating policies and procedures.
Q. Do you handle freight/pallet shipments?
A. No, we do not handle freight or pallet shipments. We are happy to refer you to Edge logistics for your freight and pallet needs. Contact them at 360.332.1414 or email@example.com. They are located at 1755 Grant Avenue in Blaine. Any packages sent to Edge will be handled by Edge and fall within their operating policies and procedures.
Q. How do I pay for my package?
A. Pay online, save time when picking up, (Go to our Pricing/Buy Credits tab). Cash payments are also accepted in store.
Q. What if I don’t pay your fee online for receiving my package before I come to pick it up?
A. No Problem, we are happy to accept Canadian or US cash in store upon pick up. Payment can also be made by credit card in store through our website on our customer-dedicated laptop.
Q. Do you accept cheques?
A. Sorry, we do not accept cheques.
Q. Why shop online in the US and ship my purchases to Pulse Packages?
A. Receive your orders quicker and save time & money by shipping to Pulse Packages rather than directly to Canada. Some vendors will not ship to Canada and you’ll find that upon declaration of your items at the Canadian border, duties/taxes may be waived depending on the value of your purchase.
Q. How can I cross the border faster?
A. Apply for a nexus card which will allow you access to the Nexus pre-approved lane. See our Border Info tab for the link to sign up.
Q. Why don’t you have a phone number?
A. We hope to answer all of your questions here. Please contact us by e-mail at firstname.lastname@example.org if needed and we will respond within 24 hours and often much more quickly.
Q. I am trying to send a package to Pulse Packages but the place needs your phone number in order to send it?
A. If your phone # satisfies requirements, it might be best to list it so you will be contacted if there are any issues with your purchase. Otherwise you can list 360.332.4488.
Q. My online vendor is requesting a suite number to ship to Pulse Packages, which # should I use?
A. If necessary, please use Suite #101. We are the primary delivery point for the entire building so we will get your package with or without a suite #.
Q. What if someone signs up with the same name as mine?
A. Pulse Packages assigns a unique PMB number to each customer which is required to be on all packages. This number will ensure the package gets to the correct person.
Q. Can I ship my package to Pulse Packages without signing up through your website first?
A. No, please sign up for a free account prior to shipping us a package so you can obtain your unique PMB number. This will also ensure we send the arrival e-mail confirmation to the correct person. Signing up is quick & easy.
Q. Can a friend or family member pick up my package for me?
A. Yes, each account is allowed to have up to 2 “Approved Pickup Persons” (APP’s) listed on their account. Fill them in when you sign up for an account or e-mail them to us anytime before that person will be picking up a package for you.
Q. Why can we have only 2 APP’s per Account?
A. If you have more than 2, your other prospective APP’s (brother, sister, wife/husband, friend) might as well sign up for their own account, its FREE & EASY! Then they won’t have to remember to put your name on the package when online shopping, and they will get the notification e-mail directly.
Q. Can one of my APP’s send a package to Pulse Packages with their name on it?
A. No. The name on the package must match the Primary Account Holder name so let your APP’s know that they need to use your name on the package or they can set up their own account.
Q. Do I need to show ID when I pick up my package?
A. Yes, please bring picture ID to confirm the package is yours.
Q. Will I get an automatic e-mail notification when my package arrives at Pulse Packages?
A. Yes. This notification will also list how many Package Credits you have remaining after the package (s) in your notification have been scanned.
Q. I see my package shows delivered to Pulse Packages, why didn’t I get an e-mail notification.
A. Please check your junk or spam e-mail folder. Notifications will come from PulsePackages.com so set your e-mail to accept e-mails from this address.
Q. How quickly after Pulse Packages receives my package will I get an e-mail confirmation of it’s arrival?
A. Within 24 hours and often much more quickly.
Q. When do packages arrive at Pulse Packages?
A. It depends on the carrier but USPS, Fedex, UPS & DHL all deliver at different times throughout the day, it is difficult to pinpoint accurate times.
Q. UPS or Fedex shows my package was delivered to you but I haven’t received an e-mail from Pulse Packages?
A. UPS Surepost and Fedex Smartpost contract USPS (US Post Office) to make final delivery of many of their packages. It has likely been delivered to USPS but it could take them 2-3 days to make final delivery to Pulse Packages.
Q. Do you offer mailbox rentals that are accessible 24 hours?
A. Sorry, we do not.
Q. Can you receive standard letters/mail for me.
A. Sorry, we do not track letter mail. If you need to receive letter mail in Blaine, we suggest renting a mailbox at the Post Office.
Q. Who is Pulse Packages?
A. Pulse Packages is a Washington State Canadian owned small business that was established in 2007. We are located minutes from the border inside Rach Building.
Q. Can you ship or forward packages to another location for me?
A. Sorry, we do not offer this service at this time.
Q. Can Pulse Packages return something for me that was originally received by Pulse Packages?
A. Yes, free of charge if it is packed & has a pre-paid shipping return Label.
Q Do Carriers pick up from Pulse Packages?
A. Yes, USPS, UPS & Fedex pick up from our location daily for packages that have a pre-paid return shipping label on them.
Q. Will you handle a C.O.D shipment?
A. Sorry, we do not – most vendors require pre-payment with a credit card.
Q. Can I ship hazardous goods to Pulse Packages?
A. Sorry, we do not accept hazardous goods.
Q. What if I can’t make it during your regular business hours?
A. Please let us know and we will do our best to accommodate your request for pick up outside of business hours.
Q. Do you accept wine and if so, does it cost more than a standard package?
A. Yes, we can accept anything that you can ship to us up to 100lbs, all for one PC per package.
Q. Can we ship tires to Pulse Packages.
A. Yes – each tire is considered one package so it will cost one PC per tire.
Q. What if 2 or more packages are “banded” or taped together? How will you charge for those?
A. Generally, these will be charged as single packages but will be reviewed on a case by case basis.
Q. What do you consider a “package”?
A. A package is a single unit that is packed in an envelope or box and weighs 100 lbs. or less.
Q. How do I know when my package arrives?
A. You will receive an automated e-mail notification as soon as your package is scanned into our location.
Q. Is my package safe & secure at Pulse Packages?
A. Yes, we offer a safe, secure and temperature controlled environment to hold your packages until pick up.
Q. Can I rent storage space at Pulse Packages?
A. No, we do not offer this service at this time.
Q. How long do I have to pick up my package before you start charging storage fees?
A. 30 days after which we will charge one PC ($2.50) per week or part-week for storage.
Q. How long will you keep my package once it is over the 30 days and incurring storage fees?
A. We will keep your package for 90 days. Packages not picked up within 90 days will be donated to Charity.
Q. Can I leave part of my package contents with you to pick up at a later date?
A. Sorry, we cannot store already opened packages, you must take all contents with you.
Q. Do you have an area where I can open and inspect my package?
A. Yes, we have ample counter space. Feel free to stay as long as you need.
Q. Can I leave my packaging materials at Pulse Packages?
A. Yes, we will recycle or dispose of what ever you leave behind.